Frequently Asked Questions
General
Do I need a travel adaptor in Switzerland?
Yes, most likely. For Switzerland there are two associated plug types, types C and J. Plug type C is the plug which has two round pins and plug type J is the plug which has three round pins. Switzerland operates on a 230V supply voltage and 50Hz.
Power strips are not provided by the Congress Center. Please bring your own.
What are the important deadlines?
| 31 July 2024 | Early-bird registration deadline for exhibition staff |
| 31 August 2024 | Deadline for stand booking (upon availability) |
| 13 September 2024 | Deadline to send print data for banners and posters for the booth |
| 13 September 2024 | Deadline to book additional items such as furniture, banners and screens |
30 September 2024 | Deadline to book a poster for the poster exhibition |
| 14 October 2024 | First possible day for deliveries to the Congress Center Basel |
Who is my contact person?
Exhibition management:
Your main contact person is Roberta Turoldo, conference(at)abim.ch
Where do I find all information in one?
Which are the Meeting options at ABIM?
- Private meeting rooms for 4 to 6 persons are available at the adjacent Basel Marriott Hotel at the price of CHF 750.- per day (excl. 8.1% VAT) upon availability.
Please book online until 31 August 2024. You can add the room to your existing order. - Semi-private meeting rooms are located in the Foyer. The modular rooms for max. 6 persons are available for anyone to use free of charge. The rooms cannot be booked in advance, but are available on a first come first served basis.
- Use the 1-to-1 meeting option.
Booth reservation, booth number, size
Can I reserve a booth?
No, booths can't be reserved. The booking system works on a first-come, first-served basis. Booths must be booked through the online booking system and are confirmed by email immediately.
Priority booking will be given to sponsors.
What is my booth number?
The number of your booth is on your confirmation email, which you received after the online booking. You can also find the number of your booth in the exhibitors’ list on our website: www.abim.ch/exhibitors/exhibitors-list.html
What is the size (length, width, height) of my booth?
Download the Sponsorhip & Exhibition Brochure with all information regarding booth sizes.
Download the floor plans to check the size of your booth. The height is 250cm for all booths.
The Sponsorship & Exhibition Brochure and the floor plans are available for download here.
Booth equipment
Can I bring my own stand?
Yes, please contact the Conference Organiser for approval. The height of the stand construction must not exceed 250 cm. Rigging is not permitted.
Can I bring my own furniture?
Yes. Heavy deliveries and pallets must be delivered via “Anlieferzone 4”, Hall 4 (opposite Clarahofweg 39).
Can I bring my own coffee machine?
No, there are permanent coffee stations in both exhibition halls. The electricity provided at each booth is not sufficient for a coffee machine.
Can I offer drinks and food at the stand?
No, it is not permitted. Catering is provided by the conference organiser.
What items are included in the booth?
White modular walls, lighting (spot lights), electricity (1 socket type 13 - 230V, 10A, 2.3kW), grey carpet, stand cleaning before opening and one conference pass.
We strongly recommend to bring adaptors for Switzerland as well as a power strip with you. Power strips cannot be ordered from the online shop. Please bring your own.
Where can I order furniture and banners for my booth?
Open your confirmation email. There you’ll find the link to the online shop managed by the Congress Center Basel. Invoicing will be made directly through the Congress Center after the conference. For all questions related to the online shop for furniture and display equipment please contact exhibition(at)congress.ch.
Where is the link to the shop?
Do not click but copy the link into your browser https://ccbshop.mch-group.com/osc/go?shop=va028272gb to get access to the shop.
Which is the maximal height of the booth?
The height cannot exceed 250cm.
Construction, dismantling and shipping
What are the opening hours of the exhibition?
Monday 11:00 - 18:00
Tuesday 08:00 - 18:00
Wednesday 08:00 - 14:00
Can I set up my booth on Sunday?
Yes, the regular set-up time for exhibitors is on Sunday* from 8:00 to 20:00 and on Monday from 7:00 to 11:00. If you need more time, please contact the Exhibition management.
*Loading and unloading in the delivery zone is not permitted on Sundays. No work causing noise may be carried out on Sundays.
Where do I pick up my packages?
The material for your booth, which you have sent to the Congress Center must be picked up at the InfoPoint / Material collection point located at the end of the exhibition hall on Monday 23.10.2023, 7:00-11:00. The information desk is marked in red on the floor plan, which can be downloaded here.
Where do I bring my parcels for return?
Option 1: You pack and label all boxes, fill out the necessary paperwork and instruct the transport company to collect the material directly from your stand on Wednesday, 23.10.2024 between 14:00 and 16:00. The collection time must be confirmed by the transport company and you must wait until the boxes have been collected before you leave. All items left on the stand after the exhibition will be disposed of. We cannot accept responsibility for valuables left behind. Please check your stand area thoroughly before leaving.
Option 2: You pack and label all boxes, fill out the necessary paperwork and bring them to the InfoPoint / Material collection point on Wednesday, 23.10.2024 between 14:00 and 16:00. Parcels will only be accepted with the necessary papers and if a transport company has been informed to collect them. The transport company must collect the boxes within 1 week.
The organisers cannot take responsibility for the logistics of the materials after the end of the conference. Please ensure that all goods to be collected and returned to your company address are appropriately packed and labelled. Each exhibitor is responsible for organising the shipping of their own exhibition goods. All shipping documents must be ready and the costs of shipping and customs must be borne by the exhibitor.
Does the Congress Center take care of the return shipping of my goods?
No, you must organise the return transport of your material yourself with a transport company of your choice.
Exhibitors must pack the goods properly and instruct their chosen transport company to collect the parcels from the information stand in Hall 4.1. Packages will be stored for a maximum of 1 week after the conference.
Custom clearance
Where should we send our material to?
Choose the address label for your hall and download it for your deliveries.
for all Exhibitors in Hall 4.0
for all Exhibitors in Hall 4.1
Do not forget to complete the missing information as company name and your booth number.
Attendees/staff
Can you provide us with the list of attendees?
Please note that due to GDPR regulations, we are not authorised to share the list of attendees. Registered attendees can view the list of attendees on the Attendee Hub, which will be available approx. 3 months before the conference. The Attendee Hub has a messaging function, but only the name, job title and company name will be displayed. The same list will be available on the App. Please note that we are unable to offer the functionality of downloading or exporting the attendee list in an Excel format.
Please be aware of fraudulent offers. ABIM AG has learned from several exhibitors they are receiving scam emails offering attendee lists for purchase. Please be aware these offers are fraudulent. These scammers do not have any relationship with ABIM AG and they do NOT have the data they are attempting to sell. ABIM AG does not share, rent, or sell email lists.
Please be vigilant. Spammers are known to impersonate employees and illegally use conference logos.
ABIM AG does not distribute the attendee data in any way. The attendee list is only available for registered attendees via the event platform and only name, job title and company name are shown (Attendee Hub). Registered attendees can contact each other and make appointments. ABIM has no agreement with any agency and does not disclose contact information.
How many conference passes are included with the booth?
| Platinum sponsor with booth | 5 conference passes included |
| Gold sponsor with booth | 4 conference passes included |
| Silver sponsor with booth | 3 conference passes included |
| Bronze sponsor with booth | 2 conference passes included |
| Exhibitor | 1 conference pass included |
How can I register additional attendees?
- Open your confirmation email
- Select "Manage your registration"
- Enter your confirmation code
- Scroll down and select "Add attendees"
- Enter all required details of the new attendee
- Submit the booking
- You will receive a new confirmation email and a new invoice (after 01.08.2024 payment by credit card only)
Do I get a discount as an IBMA member?
IBMA members receive a 10% discount on the 3-day conference fee when providing their IBMA membership number before proceeding with payment. The number can be found on the membership certificate or on the membership fee invoice.
There is no discount on booths.
Do all staff members need to be registered?
All additional attendee or support personnel also need to be registered for the conference (the fee paid includes all meals). It is not possible to admit unregistered visitors even if they are only attending the exhibition and not the conference.
Register staff and further attendees through the online registration system as early as possible. You can add them to your existing order.
Are there different conference fees and what is included in the fee?
There are no different conference fees. The conference passes all include access to everything and include all catering breaks.
Payment, VAT
Can I pay by bank transfer?
Sponsors and exhibitors can pay by bank transfer until 31 July 2024. From 1 August 2024, only payment by credit card will be accepted.
ABIM AG invoices must be paid no later than 30 days after receipt of the invoice. Invoices will be sent by e-mail in pdf format. If you have any questions, please contact finance(at)abim.ch.
The Congress Center Basel only issues invoices for the rental of furniture, banners, etc. after the event and sends the invoice by post. If you have any questions or do not receive the invoice, please contact exhibition(at)congress.ch.
All invoices are issued in Swiss Franc (CHF).
Why do I have to pay Swiss VAT?
According to Swiss law, foreign as well as Swiss exhibitors are subject to Swiss VAT of 8.1% for all items considered “supply”. Exhibition booths as well as conference tickets fall into the category “supply”. To comply with Swiss law, ABIM AG therefore has to apply VAT on exhibition booths, even if the company is based abroad.
Foreign clients are exempt from VAT on sponsorship packages because this falls into the category of "service".
How do I claim VAT back in Switzerland?
Under certain circumstances you are eligible to claim the Swiss VAT back: Switzerland will only grant a VAT refund if the country where your company is registered offers similar refund arrangements, the so-called rule of reciprocity. All EU claimants can claim back VAT from Switzerland.
VAT Refunds for EU Companies
If you are a VAT registered company in an EU Member State and have conducted cross border transactions in Switzerland, where you are not registered, you are eligible to recover the VAT charged according to the Swiss local VAT deductible regulations.
VAT Refunds for Non-EU Companies
If you are a VAT registered company established outside of the EU and you are charged VAT on business activities conducted in Switzerland, where you are not registered, you are eligible to recover the VAT charged according to the Swiss local VAT deductible regulations and in accordance with Swiss reciprocal agreements.
The application for a VAT refund must be submitted with the official forms of the Federal Tax Administration (forms no. 1222 and 1223). Non-official forms will not be accepted. The applicant must appoint a representative with place of residence or business in Switzerland.
When do we get the invoice for the furniture?
The invoice for the furniture and banners will be sent by the Congress Center after the event. All questions regarding the shop send to exhibition(at)congress.ch.
Attendee Hub, App
What is the Attendee Hub?
The Attendee Hub contains information about sponsors, exhibitors, the list of attendees, the programme with all speakers and the appointment tool (1-to-1).
Who gets access to the Attendee Hub?
Only registered attendees get access to the Attendee Hub.
Is there an event App?
Please download the App.
tap and then scroll down to the Add to Home Screen command.